For More Information Getting to 'Yes': Denial Management Best Practices (Brought to you by athenahealth) For more practice tips, see the Practice Tip Index.

Create categories of denials and classify each denial based on these definitions.
If you use a practice management information system, set up a library of payor denial codes and run regular reports to detect trends in denials by type.

Set aside time each month to analyze denial reports. Do so overall and by payor, as these trends are likely to be very different. This will help you identify your best opportunities to prevent denials.

For more information: Getting to 'Yes': Denial Management Best Practices
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Contact: CMA's Center for Economic Services, 916/551-2061 or jthompson@cmanet.org.